LogoMaven Order Support & FAQ’s

Our eCommerce checkout provider is FastSpring.  If you have any issues or questions regarding your purchase, you can email them at the email below.  Feel free to browse the FAQ’s for LogoMaven Orders.

I need help with a product I purchased or I’d like to request a refund.

If you have your order confirmation e-mail message, please send that to [email protected] with the subject REFUND.  We can refund you within 30 days of purchase, but we ask that you give us a chance to find a solution to your needs that we are not meeting.

I need an invoice updated or changed.

Please contact [email protected] with the invoice link or Order ID number.

I’d like to request a tax refund or a VAT refund.

VAT can be refunded within 30 days of a charge when a valid VAT ID is provided and the order is paid with credit/debit card, PayPal, or Amazon Payments. Please contact [email protected] with the VAT ID.

My order was declined but I was still charged.

Note that any charge you see is likely a pre-authorization charge which will drop off automatically after a few business days. If the charge does not drop off, please fill out our charge inquiry form.

I lost my Serial Number / License Key.

Do you have your Invoice or Order ID?

Please contact [email protected] with the invoice link or Order ID number.

Do you have the Email address that you used?

Please contact use the Retrieve License Key form to have us lookup your License Key.

I am having trouble downloading a product I purchased.

If you have a contact e-mail or link within your order confirmation e-mail message, please use that to contact us directly.

Otherwise please contact [email protected] with the order information.